So we had a little diswasher snafu last night. Our new kenmore decided it was time for a break (no pun intended), and flashed the clean light without responding to my polite request. "Would you kindly scrub the refried beans off of my coffee mug, mr. Kenmore, because I'm kind of in a hurry? I have cribbage to play with my lovely wife." I asked. It said na uh.
I called Sears last night, and got on about 15-20 minutes of holding with a 20 second ad, spoken by our well-known, all too perky marketing lady, that we have all heard, repeated over and over and over again. Now, with broken dishwashers, I have no patience for this, and I was ready to strangle the nothingness out of this recorded personality. This lady I imagine, is lily white, a short brunette dorothy hamil do, with tiny feet, and screams at the recording crew when they f up and bring her Dasani. Are any of you getting sick of the customer service with these companies? This really is burning me more than ever and I thought if anything that I'd be calming down as I get older. So, I never did get through, until this morning. The dishwasher is now reset and working fine.
>>>>>>Now, this is the exchange I had after filing a complaint about this with "the appropriate customer relations" folks. Read from the bottom up if you have nothing better to do<<<<<<<<<<<<<<<
Dear Sears Holdings Corporation,
To have an automaton repeatedly claim it appreciates my business doesn't make it so. Even now, a generic pre-written response. Well, I really do appreciate your business, and I will tell everyone so. "Oh, how much I care for the continued succes of Sears Holding Corporation" with a huge pre-formatted grin on my face.
Thank you! If I wanted this experience, I'd watch THX 1138. You should check it out, whoever you are. Ok why am I recommending a movie to a robot?
Greyson
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> Sears Holdings Corporation
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>> -----Original Message-----
>> From: greysonr@direcway.com
>> Sent: Jan 4, 2006 8:37:22 PM CST
>> To: homecentral@customerservice.sears.com
>>
Comments = To hear the same 20 second advertisement loop for any waiting time
beyond 2 minutes is both offensive and tacky, especially given I'm calling
for repairs on a malfunctioning 3 month old kenmore dishwasher. I waited 15
minutes before giving up. And yes, you HAVE to listen to it for fear of
missing the customer service rep.